Encountering a 'client is out of date' error message?

If you are accessing the Dashboards via a URL (e.g., http://localhost/HTML5 or http(s)://externalURL.domain.com/HTML5) and you are presented with the following message: 'Client is out of date', please follow the suggested troubleshooting steps.
 
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If the problem persists, contact us at support@intuitivebi.com.

Clear you browser's cache and restart it. 
  • An alternate way is to force refresh the page by selecting Ctrl+F5 on your keyboard (Mac: Apple + R or command + R).
  • In Chrome - to reload the current page, ignoring cached content, select Shift + F5 or Ctrl + Shift + r.
  • Alternatively, select F12 while in Chrome, right click on the refresh icon and click on 'Empty Cache and Hard Reload'. 


If using Internet Explorer, make sure you have unticked 'Preserve Favourites' data before clearing the cache:

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If using Internet Explorer, when you clear the cache you need to see the following confirmation message:




4 A specific case when this may occur is when you have setup a virtual directory in IIS to provide a specific customer with their own logos and individual URL (e.g., https://demo.domain.com/Client 2/HTML5)

Ensure that after an upgrade, this individual folder was also upgraded. If not, update the files in the individual folder.