After data has flowed through to the dashboards, there may be circumstances where there are discrepancies in the data.
We’ll detail a few of the common enquiries, but a good rule of thumb to employ is that the dashboards present the exact data they are provided.
Starting with a common case, let’s look at Departments.
With Departments in SAFEQ Cloud, you record that name against the user when editing them. Any changes you make to that field only affect the jobs that user has performed going forward. This means that if a single user is showing under two different departments, it would indicate that a switch occurred at some point in time, which can be viewed through the dashboards and roughly seeing when that switch took place.
To remediate that, and to show the user under the same department, you would therefore need to alter the data at the source to do so. In that case, you may need to contact Y Soft Support to see what options are available to you.
One scenario from a customer surrounded the Departments of their users, and how they had linked it to their Active Directory. As most of their users had been placed inside of a ‘Users’ folder underneath the parent Department directory, those users had been assigned the ‘Users’ department inside of the SAFEQ data. However, some of their users were displaying the Department correctly. This is due to how they had integrated Active Directories into their SAFEQ Cloud solution, so this may be one to bear in mind for how this data flows into the dashboards.
An example of this scenario is provided below, where John.Smith has the ‘correct’ Department of Marketing, and the other users do not.
- Org Users
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- Marketing
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- John.Smith
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- Sales
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- Users
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- Joe.Bloggs
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- Support
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- Users
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- Wile.E.Coyote
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Another use case surrounds the devices coming through to the dashboards. The same logic to the users’ department is also true of the device name. If the device changes name, it will only affect any jobs performed on that device going forward, not retrospectively. Additionally, if that serial number of the device has not been entered, it will be blank or show as unknown inside of the dashboards.
Lastly, costs represent an important part of analysis in the dashboards. As we use an internal cost matrix for the colour, mono and scanned pages, any changes made to that table affect all costs, past and present.
Currently, this is a global metric and not device centric. So, any displayed click costs may not be exactly how the customer is being charged. On that note, the costs displayed are an indication of cost and will not be the full picture of the amount billed to that customer. For example, we won’t be able to show toner replacements, spare parts and engineer callouts as we’re just displaying the raw print volumes against those cost metrics / coefficients.