Unable to contact the server

If you are accessing the Dashboards via a URL (e.g., http://localhost/HTML5 or http(s)://externalURL.domain.com/HTML5) and you are presented with the following message: 'Unable to contact the server', please follow the suggested troubleshooting steps.



If the problem persists, contact us at support@intuitivebi.com.


 1 There may be a port 80 conflict between the Intuitive software and another application on the server. Please refer to the Installation Guide for more information on changing the port the dashboard runs under.

2 The configuration file may be incomplete or incorrect. There could be a permissions setting missing or simply a comment which needs to be added or removed. If the issue is occurring after an upgrade, make sure all the previous configuration settings are applied to the new files. You can also refer to our Upgrade Guide for more detailed guidance as to the correct upgrade procedure.

Note: When viewing the configuration file, ensure you are using a suitable text editor such as: Notepad++ or Mircosoft Visual Studio. Also ensure you are viewing the software as XML so that the correct styling is applied, making the code easier to read and understand.

3 This error message can also appear if you are trying to view the dashboards without setting up IIS first, if the software has been installed to run on a server. Please refer to section 8 of the Installation Guide for more details on setting up IIS.

4 If a secure protocol (https) is configured, make sure you are browsing the correct URL. E.g., https://localhost/HTML5.

5 Ultimately, if this is a server installation, you can make sure that the Default Web Site in IIS is stopped and it is not listening on the same port that the dashboard is using.