Service information can be imported into Intuitive for MPS via a raw CVS data file.
Link: See how to import this file via the Intuitive ETL Service
CSV File Specification: OPS_SERVICE.CSV
| Column Name | Type | Size | Description |
| Equipment_No | Text | 255 | Unique Equipment Number. Joins to OPS_MIF.Equipment_No. Mandatory Primary Key. |
| Notification_No | Text | 255 | Notification Number. Mandatory Field. |
| Notification_Date | DateTime | Date of Notification DD/MM/YYYY HH:MM:SS | |
| Notification_Time | Text | 8 | Time of Notification HH:MM:SS |
| Reporting_Month | Date | First day of the reporting month. Format 01/MM/YYYY (UK) or MM/01/YYYY (US). Used to derive the reporting period. Mandatory Primary Key. | |
| Sv_Address_Line_1 | Text | 255 | Serviced Equipment Address Line 1 |
| Sv_Address_Line_2 | Text | 255 | Serviced Equipment Address Line 1 |
| Sv_Address_City | Text | 255 | Serviced Equipment City |
| Sv_Postcode | Text | 128 | Serviced Equipment Post Code |
| Problem | Text | 2048 | Free text description of the problem |
| First_Time_Fix | Integer | Bool | 1=Yes 0=No. Used in First Time Fix % |
| Return_to_Fit | Integer | Bool | 1=Yes 0=No. Used in Return To Fit % |
| Working_Days | Integer | Number of working days in the month. Used in Uptime % calculation | |
| Total_Downtime_Mins | Integer | Total downtime in minutes. Used in Uptime% calculation. | |
| Response_Mins | Integer | Total Response time in minutes. Used in response mins average calculation. | |
| Response_Mins_Cat | Text | 255 | Free Text. Used to categorise response times for reporting i.e. "120-240 Mins" |
| Restore_Mins | Integer | Total Response time in minutes. Used in restore mins average calculation. | |
| Restore_Time_Cat | Text | 255 | Free Text. Used to categorise restore times for reporting i.e. "120-240 Mins" |
| Call_Out_Type | Text | 255 | Free Text i.e. "Engineer Fix", "Telephone Fix", "Pre-Planned Visit". Mandatory Key Field linked to OPS_LOOKUP.LOOKUP_DESC |
Other file specifications:
OPS_MIF.CSV (Volumes)
OPS_LOOKUP.CSV (Call Type Definitions)