Call-Out Type Lookup information can be imported into Intuitive for MPS via a raw CVS data file
Call-out Types
Service Call-out types differ greatly from business to business. When calculating performance statistics such as First-Time-Fix, Response/Restore Mins etc it is sometimes prudent to exclude certain call type i.e. Planned Maintenance or Installation etc. from certain performance calculations.
All of the different call-out types can be imported into the OPS_LOOKUP table and there is a series of flags (0 or 1) to indicate if the call types are to be included in certain calculations or charts etc.
Link: See how to import this file via the Intuitive ETL Service
CSV File Specification: OPS_SERVICE.CSV
| Column Name | Type | Size | Description |
| LOOKUP_ID | Integer | Lookup ID = 1 (Mandatory, Static) | |
| LOOKUP_TYPE | Text | 255 | Lookup Type = "Call_Out_Type" (Mandatory, Static) |
| LOOKUP_DESC | Text | 255 | Call Out Type. i.e. "Engineer Fix", "Telephone Fix" etc. (Mandatory Key Field). Joins to OPS_SERVICE.Call_Out_Type |
| LOOKUP_GROUP1 | Text | 255 | Call-Out Type Group. To group types of call for reporting (Optional) |
| FLAG_UPTIME | Integer | Bool | Include this call type in Uptime% Calculations 1=Yes 0=No (Mandatory) |
| FLAG_FTF | Integer | Bool | Include this call type in First-Time-Fix% Calculations 1=Yes 0=No (Mandatory) |
| FLAG_RESPONSE | Integer | Bool | Include this call type in Response Mins Calculations 1=Yes 0=No (Mandatory) |
| FLAG_RESTORE | Integer | Bool | Include this call type in Restore Mins Calculations 1=Yes 0=No (Mandatory) |
| FLAG_FIX_TYPE | Integer | Bool | Include this call type when reporting fix-type splits 1=Yes 0=No (Mandatory) |
Other File Specifications:
OPS_MIF.CSV (Volumes)
OPS_SERVICE.CSV (Service Calls)